Shipping policy

Shipping Methods, Options, and Fees We ship all orders to the continental United States via FedEx or U.S. Postal Service. In addition to shipping time, please allow 1-2 business days for us to process your order and 1-5 business days for delivery time when shipping FedEx Home Delivery. Orders shipped to Alaska and Hawaii are usually shipped via U.S.P.S. Priority Mail or FedEx. Shipping and Processing Fees Our shipping and processing fees are intended to cover the costs incurred to process, handle and pack your order, and deliver it to you. We encourage you to review the details about our shipping methods, options and fees. Shipping Options within the Continental U.S.: Standard Shipping Standard FedEx Home Delivery (Ground): (1 to 5 days based on distance to destination) FedEx delivers to residential addresses Tuesday through Saturday. If your order totals: Shipping & Handling Charges: Up to $30 $9.95 $30.01 - $40.00 $12.95 $40.01 - $50.00 $14.95 $50.01 - $70.00 $16.95 $70.01 - $90.00 $18.95 $95.00 - + FREE SHIPPING* Free Shipping Free shipping offer good for FedEx Ground to the continental U.S. only. Orders to HI and AK will receive a comparable discount off normal shipping rates. No other discounts apply. Excludes out-of-stock items, bulk items (dry goods over 5 lbs, liquids over 34 oz). Orders with bulk items will be contacted with final shipping costs. Rush Orders Expedited FedEx Delivery is charged by the weight of your order, plus a processing fee. Expedited orders must be placed by 12:00pm Pacific Standard Time in order to be shipped the same day (providing the product is in stock and available). Orders placed after this time will be processed the next business day. If you have any questions, please do not hesitate to call us. Expedited FedEx Delivery Options include: • First Overnight (next day by 8:30 a.m.) • Priority Overnight (next day by 10:30 a.m.) • Standard Overnight (next day by 3:00 p.m.) • 2-Day (2nd day by 4:30 p.m.) • FedEx Express Saver (3rd day by 4:30 p.m.) Shipping International Orders International shipping methods and costs vary. Click here for more information. Please email customerservice@japangoldusa.com or call us at 858-537-9830 to place your order. Shipping to HI, AK or a P.O. Box or APO, FPO Address Orders going to HI, AK or a P.O. Box or APO/FPO address are shipped via U.S.P.S. Priority Mail. Rates are calculated by weight, plus handling fee. Multiple Shipping Addresses Items being shipped to separate mailing addresses cannot be combined on the same order. They must be placed on a separate order for each destination. WRONG ADDRESS DISCLAIMER It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. Orders are generally shipped the same day the order was placed or the following business day. If you make an error in your shipping address, please contact us at customerservice@japangoldusa.com immediately, so the address can be corrected for you. If your order has already been shipped, Gold Mine Natural Food Company reserves the right to charge the payment method originally used for costs we incur related to correcting your address and re-routing your package. If an order is refused or returned to us due to an inaccurate or incorrect address, or because it was declined or undeliverable, we reserve the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable package(s) or merchandise to us.