Privacy policy

Last updated: January 26, 2026

Gold Mine Natural Foods (“we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience. The Services are powered by Shopify, which enables us to provide ecommerce functionality to you.

This Privacy Policy describes how we collect, use, disclose, and share your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or your household. It does not include information that has been anonymized or de-identified.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact details: name, billing address, shipping address, email address, phone number

  • Financial information: payment card details, transaction history, payment confirmations (processed securely by third-party payment processors)

  • Account information: username, password, preferences, and settings

  • Transaction information: items viewed, added to cart, purchased, returned, exchanged, or canceled

  • Communications: messages you send to us, including customer service inquiries

  • Device and technical information: IP address, browser type, device identifiers, and network information

  • Usage information: interactions with our website, ads, and Services

Sources of Personal Information

We collect personal information from:

  • Directly from you when you place orders, create an account, or contact us

  • Automatically through cookies, pixels, and similar technologies

  • From service providers who process information on our behalf

  • From advertising and marketing partners, where permitted by law

How We Use Your Personal Information

We may use your personal information to:

Provide and Improve the Services

  • Process payments and fulfill orders

  • Manage accounts and customer preferences

  • Provide shipping, returns, and exchanges

  • Improve website functionality and shopping experience

Marketing and Advertising

  • Send promotional communications (email, SMS, or mail where permitted)

  • Display advertisements on our website and third-party platforms

  • Show relevant advertising based on your interactions with our Services

Security and Fraud Prevention

  • Authenticate accounts

  • Detect and prevent fraud or misuse

  • Protect our customers, business, and Services

Communications

  • Respond to customer support inquiries

  • Provide transactional and service-related notices

Legal and Compliance Purposes

  • Comply with applicable laws and regulations

  • Respond to lawful requests

  • Enforce our policies and protect our rights

How We Disclose and Share Personal Information

We may disclose personal information in the following circumstances:

Service Providers

With vendors and service providers that help operate our business, such as:

  • Shopify

  • Payment processors

  • Shipping and fulfillment partners

  • Analytics and IT providers

These parties are authorized to use personal information only as necessary to provide services to us.

Advertising and Marketing Partners (Including Meta)

We use advertising and marketing tools provided by third parties, including Meta Platforms, Inc. (Facebook and Instagram), to help promote our products and measure advertising performance.

This may involve sharing certain personal information with Meta, such as:

  • Contact information (e.g., email address), typically in hashed form

  • Website activity (such as page views, purchases, or cart activity)

  • Device and browser information collected through cookies or pixels

This information is used to:

  • Deliver relevant advertisements on Facebook and Instagram

  • Create custom or lookalike audiences

  • Measure the effectiveness of advertising campaigns

Meta may use this information in accordance with its own privacy policies to personalize ads across its platforms.

Under certain privacy laws (such as the California Consumer Privacy Act and California Privacy Rights Act), this type of data use may be considered “sharing” personal information for targeted advertising, even if no money is exchanged.

You can learn more about how Meta uses personal data for advertising in Meta’s Privacy Policy and advertising resources.

Cookies and Tracking Technologies

We and our partners use cookies, pixels, and similar technologies to:

  • Enable core website functionality

  • Remember preferences

  • Analyze site performance

  • Support advertising and marketing efforts

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information in order to provide and improve the Services.

We also use certain Shopify enhanced features, which may combine information from your interactions with our store and other merchants to improve services and advertising functionality. In these cases, Shopify acts as an independent controller for that data processing.

To learn more, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. We do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.

Security and Retention

We implement reasonable safeguards to protect personal information. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to:

  • Provide the Services

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access or know what personal information we hold

  • Request deletion of personal information

  • Correct inaccurate information

  • Receive a portable copy of your data

  • Opt out of the sale or sharing of personal information for targeted advertising

You may exercise these rights through the Services or by contacting us.

If your browser supports Global Privacy Control (GPC) and it is enabled, we will treat that signal as a valid opt-out request where required by law.

You may also opt out of promotional emails at any time by using the unsubscribe link included in our emails.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognized legal transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, please contact us:

customerservice@japangoldusa.com

Gold Mine Natural Food
13200 Danielson Street, STE A-1
Poway, CA 92064, USA